Returns & Exchanges
At Orris Labs, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day window for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all protective seals and components are included.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our lab inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing