Frequently Asked Questions
Everything you need to know about Orris Labs and your skincare journey.
Are Orris Labs products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically developed to be gentle yet effective. We avoid harsh synthetic fragrances and parabens to ensure compatibility with sensitive skin types.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of delivery for a full refund or exchange.
Are your products cruelty-free and vegan?
Absolutely. Orris Labs is committed to ethical beauty; we never test on animals, and all our ingredients are 100% vegan-friendly.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.